Return Policy

Return Policy

At LINZARO, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

You may request a return within 7 days of receiving your order if:

  • The item is damaged or defective.
  • You received the incorrect product.
  • The item is significantly different from what was ordered.

To be eligible for a return:

  • The item must be unused and in its original packaging.
  • All accessories and original packaging must be included.
  • Proof of purchase or order confirmation must be provided.

Returns that do not meet these conditions may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement where stock is available.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Products that have been used.
  • Products damaged through misuse or negligence.
  • Products returned without original packaging.
  • Clearance or promotional items marked as non-returnable.

How to Request a Return

To request a return or refund, please contact us before sending any item back.

Email: linzarosupport@gmail.com

Phone / WhatsApp: 060 937 6581

Please include:

  • Your order number.
  • A description of the issue.
  • Photos of the item (if applicable).

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery so that we can resolve the issue as quickly as possible.

Consumer Rights

This policy is intended to complement your rights under the South African Consumer Protection Act (CPA). Nothing in this policy limits or excludes any rights you may have under applicable law.